Electronic commerce or e-commerce, popularly known in Ghana as ‘’online shopping’’ has come a long way since the days when we all thought it was just a myth or a way for certain people to be fraudulent. Today, nearly everything we need can be ordered online and customers even have the convenience of staying at home or in their offices to take delivery of such orders. In recent times, online payments have also made it possible to avoid long queues in banks and even reduce the risks of contracting Covid-19. E-commerce has brought convenience, safety and affordability into our lives. However, the contributions of e-commerce to Ghana’s growth and development cannot be narrowed down to only the above-stated benefits. In 2021, Africa’s leading e-commerce platform Jumia impacted Ghanaians with various milestones and activities. Below are a few of them.
Corporate Social Responsibility (Covid-19 impact)
On valentines day, 14th February 2021, Jumia Ghana employees, consumers and partners went on the streets of Accra educating the children, elderly and vulnerable in society about the risks, symptoms and prevention of covid-19. They also distributed nose masks and sanitisers to hawkers and street children at the Kwame Nkrumah Circle bus station.
Making insurance accessible online
Jumia also partnered with insurance group, Hollard Ghana to make insurance policies easily accessible online. The e-commerce company leveraged its technology and network to provide an efficient platform for Ghanaians to purchase Hollard’s general and life insurance products. This new feature is available on the JumiaPay platform and came at a time when the pandemic had affected most people reiterating the need for various types of insurance policies.
Celebrated 9 years of e-commerce in Ghana
This was a milestone worth celebrating after 9 whole years of making the lives of Ghanaians easier and better through the internet. This was marked with a mega sale where consumers were given discounts of up to 50% to shop for their essential needs. There were daily flash sales and many giveaways as well.
Safeguarding our environment
Jumia also partnered with Solar Taxi in Ghana to provide eco-friendly and affordable deliveries to online shoppers. With a shared vision of ensuring a clean and sustainable environment using renewable energy, coupled with the need to keep consumers safe especially during the many waves of the COVID-19-, Consumers who ordered food, groceries and other essential items on Jumia got their orders delivered conveniently and environmentally friendly to their homes or offices by SolarTaxi riders.
Corporate Social Responsibility (Blood donation exercise)
In collaboration with the Ghana Blood Service and the National Blood Bank, Jumia organized a blood donation exercise at their office in Accra to mark the Osagyefo Dr Kwame Nkrumah memorial day. Staff, customers, partners and the general public came in their numbers to donate blood. This was to help increase stock at the National Blood Bank while saving many lives.
Launch of e-commerce index 2021
Jumia published its first e-commerce report, Jumia Africa e-Commerce Index 2021 with a Ghana section, which leveraged data from the Jumia platform to illustrate the importance of shopping online in a pandemic context as consumers leveraged Jumia for their needs using their smartphones. The index unearthed a shift in consumer shopping behaviour from more electronics to essential products. This shift was part of a broader economic transformation led by the continent’s young, urban and tech-savvy population. The report was a partnership with UNCTAD, IFC, and Mastercard, highlighting the impact of e-commerce on the African economy.
Supporting preterm babies on oxygen
The e-commerce company partnered with NICU soldiers and Fiona’s Foods to raise funds for preterm babies on oxygen in Ghana. This was dubbed #sconesforlife and the fundraiser was in the form of delivering scones and pies to generous people who bought them at higher amounts than their original costs just to support the project. Every Friday and Saturday, Jumia Logistics Ghana’s delivery agents sent the scones/pie orders to these consumers at no cost of delivery.
BLACK FRIDAY SALE
Jumia in partnership with thousands of sellers and brands offered consumers a wide assortment of products at the best prices. Discounts of up to 90% OFF, daily flash sales and treasure hunts where some lucky winners got the iPhone 13 at 100ghs and other great items at mindblowing discounts. There were also freebies and free shipping to selected areas. This was to ensure that customers enjoy the best deals and excellent services while sellers and brands grow their businesses. Being the biggest online sale of the year, it was an opportunity to also create awareness in Ghana about e-commerce and its benefits in our growing economy.
Expedient deliveries and top tier customer service
E-commerce giants Jumia partnered with Ghana Post. The strategic partnership sought to transform the customer experience of Ghanaians with faster and more efficient e-commerce flows. The new partnership supports Jumia’s commitment to leveraging its advanced technology and extensive network to provide a seamless and powerful platform for Ghanaians to purchase everyday needs online. Ghana Post also supports Jumia by delivering packages to consumers via efficient and expedient courier services.